Terms & Conditions

1. Definitions

1.1. In these Terms of Business the following definitions apply:

“The Company”, “We”, “Us” – means Breeze Carpet Cleaners, a trading name of Clean Sheep Ltd of 196A High Street Epping, Essex, CM16 4AQ.

“Cleaner”, “Cleaning Operative” – means the person or firm carrying out cleaning services on behalf of the Company.

“Client” – means the person, firm or corporate body to whom the cleaning services are supplied by the Company.

“Client's Address” – means the address where the Client has requested the cleaning service to be carried out.

“Service” – means the cleaning services carried out on behalf of the Company.

“Cleaning Visit”– means the visit to the Client's service address by the Cleaner in order to carry out the Service.

1.2. Unless the context requires otherwise, reference to the singular includes the plural and references to the masculine include the feminine and vice versa.

1.3. The headings contained in these Terms are for convenience only and do not affect their interpretation.

2. Contract

2.1. These Terms and Conditions represent a contract between Breeze Carpet Cleaners (a trading name of Clean Sheep Ltd) and the Client.

2.2. Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.

2.3. The Client agrees that any use of the Company's services, including placing an order by telephone, fax, email, live chat or website forms, shall constitute the Client's acceptance of these Terms and Conditions.

2.4. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business put forward by the Client.

2.5. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.

2.6. The Company reserves the right to make changes to any part of these terms and conditions without giving prior notice. Any alterations will apply to new business but not existing contracts.

3. Pricing

3.1. All orders are subject to a £60.00 minimum call out charge.

3.2. All quotations are given by the Company following a request by the Client and shall remain open for acceptance for 30 days from their date. The Company reserves the right to amend the initial quotation should the Client's original requirements change.

3.3. We use national average room sizes when calculating prices over the telephone. For bedrooms bigger than 18 square metres and living rooms bigger than 38 square metres the price will increase.

3.4. Any charges such as congestion charge, ultra low emission charge and parking will be added to the Client's invoice unless a different agreement was made.

3.5. If Company personnel need to collect keys from a third party's address outside the postal code of the premises, a £10.00 charge will be added. If keys need to be returned to another address a further £10.00 charge will apply.

3.6. If the Client has a dog, cat or other hairy animal whose hair slows the cleaning process, an additional 30% charge will be added to the service price.

3.7. If the client has booked a steam cleaning service and upon inspection the material is not suitable for cleaning, the client will be charged a £30.00 fee.

4. Access

4.1. The Client must provide electricity and running water at the premises. Failure to provide these is subject to a £30.00 fee.

4.2. The Client is responsible for providing access to their property at the scheduled time. Failure to provide access is subject to a £30.00 fee.

5. Payment

5.1. Unless otherwise agreed in writing, payment is requested on completion of the work. The Client must make payment by cash, cheque or credit/debit card before the carpet cleaner leaves the Client's premises.

5.2. If payment by bank transfer is agreed, it must be arranged no later than one day before the cleaning. The Company reserves the right to cancel an appointment if the bank transfer is not received in advance.

5.3. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 30 days at 8% per annum above the Bank of England base rate under the Late Payments Act.

5.4. The Company reserves the right to charge a £30.00 administrative fee, plus any solicitors' fees, for any account referred for collection.

5.5. All bank charges incurred due to a Client's cheque being returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.

5.6. All payments must be made in Great British Pounds.

6. Cancellations

6.1. The Client can cancel the scheduled service by giving prior notice at least 48 hours before the cleaning without incurring any cancellation fees; otherwise a fee of £20.00 will be charged.

6.2. We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well-being of our operatives.

6.3. The Company has the right to cancel or reschedule a service in cases where an accident or unexpected circumstances have befallen the assigned cleaner or cleaning team.

7. Claims

7.1. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours of the completion of the service. Problems occurring on a Saturday must be reported by Monday 12:00.

7.2. The Company may require entry to the location of the claim within 24 hours to correct the problem.

7.3. If the Client or any third party instructed by the Client is not present at the time of completion of the service, no claims regarding any cleaning issues can be made.

7.4. While Company operatives make every effort not to break items, accidents do happen. For this reason, the Company requests all irreplaceable items be stored away prior to the cleaning visit.

7.5. Any attempt to commit insurance fraud or use false information to commit fraud will be prosecuted to the fullest extent of the law.

8. Liability

8.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) arising from:

8.1.1. Failure to carry out services due to factors beyond its control, including acts of god, floods, severe weather, or inability to gain access to premises.

8.1.2. Late arrival of Company operatives. The Company endeavours to be on time but may arrive with a delay due to transport or other problems beyond its control.

8.1.3. Any existing damage to the Client's property in the form of old stains, burns or spillages which cannot be completely cleaned using industry standard methods.

8.2. The Company shall not be liable for the shrinkage of carpets, rugs, curtains or sofas as a result of natural fibre being wet cleaned or poor fitting.

8.3. The Company shall not be liable for any odours arising during or after cleaning due to lack of ventilation or appropriate heating.

9. Supplementary Terms

9.1. Any estimates of how long cleaning will take are estimates only, based on average cleaning times for properties of similar size.

9.2. Any estimates of drying times are estimates only and a degree of flexibility may be required.

9.3. The Client understands that the price quoted does not include anything apart from cleaning agreed on the quotation.

9.4. Our cleaners are happy to move lightweight furniture. Due to Health and Safety regulations the cleaner will only attempt to move furniture that requires no more than one person.

9.5. All fragile and highly breakable items must be secured or removed before cleaning. Items excluded from liability include: cash, jewellery, items of sentimental value, art and antiques.

9.6. All services shall be deemed to have been carried out to the Client's satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of work being completed.

9.7. The Client accepts and understands that poor service, breakage or damage must be reported within 24 hours from the service date. Failure to do so will entitle the customer to no refunds or recovery cleaning.

9.8. The Company requires the presence of the Client or their representative at the beginning and end of the cleaning session so an inspection can be carried out and any corrections made on the same day.

9.9. Complaints are accepted in writing (letter, email or fax) and must be reported on completion or in the following 24-hour period. The Company may take up to 5 working days to respond.

9.10. Clients should be aware that carpets often will not have a consistent appearance after cleaning due to differences in wear and tear. Stains not visible before cleaning may be revealed after dirt is removed and it may not be possible to remove those stains completely.

10. Client Satisfaction

10.1. The client understands that they are not entitled to any refunds.

10.2. If the Client is not satisfied and a complaint is placed within 24 hours of completion, the Company reserves the right to return a cleaner and re-clean any disputed areas. The Company reserves the right to return a cleaner not more than once.

10.3. We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.

11. Insurance

11.1. The Company shall insure all work it undertakes. The Company's public liability insurance covers damages caused by a cleaning operative and includes Treatment Risk and Fidelity Risk covers as standard. All claims are subject to an excess of £50.00.

12. After The Cleaning Service

12.1. By entering into a service agreement with Breeze Carpet Cleaners, the Client agrees that after completion they will not hire or use any services provided by a present or past cleaner introduced to the Client by the Company. If the Client wishes to do so, they must pay a referral fee of £1,200.

These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

13. Telephone Recordings

Calls may be recorded for training and quality purposes.